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Issues with Billing and Chat/ Message box

Hi - Im a new customer with AGL (Gas/ Electricity and NBN)Ive set up direct debit on my credit card but its still saying there is an overdue bill. I then tried using the message/ chat function but was unable to as the message on the screen said it was inactive!Can someone from AGL please contact me ASAP ? Ever since joining AGL for services - ive had nothing but terrible set-up, connection and support issues. Thanks Andrew
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