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  • by Naz_AGL
‎17-11-2023 05:54 PM

High gas bill

‎17-11-2023 05:54 PM
Just got a new bill for gas and its 1300  usually its 400 at most . Trying to see why as the PDF is showing last quarters dates but getting no where. This has to be a mistake
by Mumofboys75 in Energy - General
‎17-11-2023 05:54 PM
Show results in replies (1)
  • Hi @Mumofboys75. Thanks for reaching out. Sorry to hear your bill was higher than expected. There c...
‎21-01-2024 03:25 PM

higher gas billing

‎21-01-2024 03:25 PM
Hello there,  I have some doubts about the gas billing; it is always more than my expectations. We are two people in a home, and we do not use heating, cloth drying, or some similar tasks; we j...
by sherryfa in Meters & Connections
‎21-01-2024 03:25 PM
Show results in replies (1)
  • Hi @sherryfa  Thanks for reaching out. We will need some information o excess your account s...
‎10-11-2023 02:20 PM

No alarm on PV failure

‎10-11-2023 02:20 PM
We have just received an enormous power bill and when I checked my usage graph, I realised that our PV system had failed 3 months ago. Our EV charging, daytime air con and hot water heater have all r...
by HansBeeltje in Solar, Batteries & Electrification
‎10-11-2023 02:20 PM
Show results in replies (1)
  • Hi @HansBeeltje, Thanks for reaching out and sharing your concerns. Unfortunately, there is no au...
‎03-08-2022 02:42 PM

Billing Frequency

‎03-08-2022 02:42 PM
From   the last two weeks I have tried to change my electricity  billing frequency, but have not succeeded. The message that I often got from the AGL computer is :"SORRY, WE'RE UNABLE ...
by Rao1947 in Energy - General
‎03-08-2022 02:42 PM
Show results in replies (1)
  • Hi @bimler  Thanks for reaching out. We can surely assist you but will require some more d...
‎23-01-2024 03:22 PM

My bill has not been emailed to me this month Janu...

‎23-01-2024 03:22 PM
My AGL billis usually email to me on the 21st of the month, it is now 23rd of the month. I had to Logon to the AGL site to see the my current bill for payment. Why is AGL not sending me my bill by em...
by BronK in AGL Website
‎23-01-2024 03:22 PM
Show results in replies (1)
  • Hi @BronK, Thanks for reaching out and we are sorry to hear about your bill delays. We would advi...
‎17-10-2023 05:00 PM

Setup in progress

‎17-10-2023 05:00 PM
I set up gas and electrical accounts after moving into the new apartment on Sept 4, 2023. The gas account works properly. However, after 6 weeks, my status on the electrical account is still stuck on...
by russellc in Meters & Connections
‎17-10-2023 05:00 PM
Show results in replies (1)
  • Hi HQN, Thanks for reaching out. I will send you a private message shortly to discuss the issue.&nb...
‎26-01-2024 09:04 PM

Ineligible meter read

‎26-01-2024 09:04 PM
I can no longer get meter reads via AGL app or online says ineligible service. 
by Michelle4 in Meters & Connections
‎26-01-2024 09:04 PM
Show results in replies (2)
  • Hi @Michelle4, Thanks for reaching and we apologies for any inconvenience you have faced while ha...
  • @Michelle4    Michelle, You cannot submit reads if you have a smart meter. Meter Read...
‎15-11-2023 02:16 PM

Billing

‎15-11-2023 02:16 PM
Why do the bills (both Gas and Electricity) no longer give a breakdown of the usage x the rate charged.    It made it easier to see why the bill is so high.   At the moment you onl...
by Warren7 in Energy Accounts & Plans
‎15-11-2023 02:16 PM
Show results in replies (1)
  • Hi @Warren7  I'm sorry to hear you are having trouble with reading your bill usage and rates...
‎05-02-2024 10:07 AM

Unable to sumit a meter read online

‎05-02-2024 10:07 AM
I am unable to submit a meter read, because when I do so, the app. says read too high or too low. Account number is: 7072 282 663 UR: 003229   Meter read on 4-2-24: 0744 5629. I have a PDF o...
by Swansea14 in AGL App
‎05-02-2024 10:07 AM
Show results in replies (1)
  • Hi @Swansea14,  Thanks for reaching out. We can surely assist you on your concerns. I'm go...
‎24-01-2024 12:29 PM

Power outage

‎24-01-2024 12:29 PM
by barrells in Energy - General
‎24-01-2024 12:29 PM
Show results in replies (1)
  • Hi @barrells. Can you please explain your issue and advise if you need any assistance? Regards,...
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