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Unable to sumit a meter read online

I am unable to submit a meter read, because when I do so, the app. says read too high or too low.Account number is: 7072 282 663UR: 003229 Meter read on 4-2-24: 0744 5629. I have a PDF of the date-stamped photo of the meter read.I have had this problem before and I thought someone I spoke to had corrected whatever the error was.
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