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  • by -Steve-
‎25-02-2019 04:19 PM

Where do I buy the special lock for my meter box

‎25-02-2019 04:19 PM
Just wanting yo know where I can purchase special meter box lock 
by nanna0 in Meters & Connections
‎25-02-2019 04:19 PM
Show results in replies (5)
  • Hi Kamos,   SA Power Networks Utilities Master Key Locks are available from a member of ...
  • Hi Rob19,   Victorian Power Industry (VPI) locks can be purchased from some hardware out...
  • Hi Caitlynm89,    You can purchase a lock at the following website: www.m...
  • Hi @Caroleon    Get in touch with http://www.masterlocksmiths.com.au/ Yo...
  • Hi @Samieweng. A meter lock can be purchased from an approved locksmith.  For a list of ap...
‎13-09-2019 08:53 PM

Pay on time discount with new plans

‎13-09-2019 08:53 PM
Are there pay on time discounts with the new plans e.g. Essentials Plus?  I cannot see anything about that. regards Pam
by Pam in Energy Accounts & Plans
‎13-09-2019 08:53 PM
Show results in replies (4)
  • Hi Janemd,   Once your plan comes to an end this offer would no longer be available, the...
  • Hi cableguy, we no longer offer new plans with pay on time discounts sorry. The pay on time discoun...
  • Hi Pam!   Great question.   Following industry-wide changes that came into ef...
  • Hi Pam,   We no longer offer 'pay on time' discounts after feedback from our customers. ...
‎03-12-2019 08:00 PM

Strange gas usage and meter reading

‎03-12-2019 08:00 PM
Can anybody please tell me where the decimal should be between these black and red numbers? I have taken a photo of my unit's hot water gas meter, which reads 02402145 (see below).  Pe...
by nev in Energy Accounts & Plans
‎03-12-2019 08:00 PM
Show results in replies (3)
  • Hi nev,   With this particular meter it’s the black and white number and the first two r...
  • Hi nev,   I appreciate your concern with the bill.   So we can review this ma...
  • Hi Jasonchen!  Welcome to AGL Community!  You can find further information...
‎08-01-2020 03:09 PM

Request for an upgrade to smart meter

‎08-01-2020 03:09 PM
Hi team,   I rang up the AGL digital meter support team and attempted to request an upgrade to a smart meter.  I do not currently have a solar ecosystem install but would like to better t...
  • Tags
  • digital meter
  • meter
  • smart meter
by Minikakat in Meters & Connections
‎08-01-2020 03:09 PM
Show results in replies (2)
  • Hi Minikakat,   If this is just a standard meter exchange this shouldn't be required. ...
  • Hi, sorry you have had this experience and you are getting conflicting information regarding t...
‎10-05-2019 04:06 PM

Concession card

‎10-05-2019 04:06 PM
hi my wife has a pensioner concession card and we have added it to the account by calling you on the phone since feb then i found a letter in the mail saying that you are not eligible anymore for the...
  • Tags
  • help_addconcession
by Os in Energy Accounts & Plans
‎10-05-2019 04:06 PM
Show results in replies (1)
  • Hi Aman,   To have the concession to applied to the account it needs to be under the acc...
‎07-01-2020 11:13 AM

AGL SOLAR SAVERS™ Question

‎07-01-2020 11:13 AM
Hi Folks I would email AGL with my questions about this but it looks like they don't want to be contacted - the references to chatting online are text\graphics only not links, and I'm not after the&...
  • Tags
  • help_solarfeedin
by George_Kaplan in Energy Accounts & Plans
‎07-01-2020 11:13 AM
Show results in replies (1)
  • Hi George,   What you are locking in with the Solar Savers Plan is the higher solar feed...
‎07-01-2021 09:27 PM

Deaf clients and communication

1 Like
‎07-01-2021 09:27 PM
1 Like
Hi   As a health worker,  am wondering if you have any provisions for deaf clients to communicate with AGL, if there is an emergency usually, TTY or NRS provide this, so is AGL have...
by mareeshay in AGL Website
‎07-01-2021 09:27 PM
Show results in replies (1)
  • Hi mareeshay, we can be contacted via the National Relay Service, you can locate our Accessibi...
‎17-08-2020 01:37 PM

How do I get access to older bills once I have mov...

‎17-08-2020 01:37 PM
  • Tags
  • help_move
by lachlanp in Energy Accounts & Plans
‎17-08-2020 01:37 PM
Show results in replies (1)
  • Hi lachlanp, if you still have an active account, please get in touch with the team via m...
‎19-08-2020 10:36 PM

Digital Meter Possibly not sending info to AGL?

‎19-08-2020 10:36 PM
Hi I have a digital smart metre and it seems like the daily usage and solar export is not being sent to AGL it just says estimated and is way out. Is there a way I can send readings of my metre or a ...
by Celine in Meters & Connections
‎19-08-2020 10:36 PM
Show results in replies (1)
  • Hi Celine, You are unable to provide your own reads for this meter type. There is generally a ...
‎21-01-2021 09:53 AM

solar export

‎21-01-2021 09:53 AM
Hi AGL Just installed 9.99Kw of solar panels & waiting for Essential to install smart meter on the 28th. Looking to switch to AGL with 17 cent FIT plan. 1. Can I switch to AGL once the mete...
by ebuorg in Meters & Connections
‎21-01-2021 09:53 AM
Show results in replies (1)
  • Hi ebuorg, once the meter is installed, get in touch and we can arrange for the transfer to oc...
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