About Os

Hi Thanks for the reply I am noha Osama's wife and I am the concession card primary holder and we called before and said that it's ok to have the card in our account and he put me as an authorised person on the account but we got the letter, actually Osama is overseas now so can I call to discuss that with your customer servive or it has to be osama himself.Kind regards,Noha

hi my wife has a pensioner concession card and we have added it to the account by calling you on the phone since feb then i found a letter in the mail saying that you are not eligible anymore for the concession as the surname is not the same and it's always different plus the fact that my name is written on the card