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  • by Mia_AGL
‎27-11-2023 05:31 PM

Refunds by cheque

1 Like
‎27-11-2023 05:31 PM
1 Like
Why do you send refund cheque instead of simply crediting my bank account?  
by Anngst in Energy Accounts & Plans
‎27-11-2023 05:31 PM
Show results in replies (2)
  • Hey there! We are aware of the change and acknowledge some bank is stopping accept cheque. Howeve...
  • Hi David. Apparently we are now all set up to receive automatic refunds to our bank account - a...
2 weeks ago

Unhappy Jan

2 weeks ago
Unhappy Jan, I am a very dissatisfied customer with AGL. We, wife and I, are both gas and elec with AGL and have been since time began. We have solar panels as well as batteries and we contribute a...
by GraemeH in Energy Accounts & Plans
2 weeks ago
Show results in replies (1)
  • Good day, Greameh! I understand that the deduction of the feed in tariff can be hard to accept ye...
3 weeks ago

Gas usage/meter read is no longer shown on app

1 Like
3 weeks ago
1 Like
Gas usage is no longer appearing on app since few months ago. Only electricity usage is available on app. I contacted AGL chat twice and was told the issue will be fixed. But after few months, my AGL...
by WingC in AGL App
3 weeks ago
Show results in replies (1)
  • Hi, have sent you a private message about this one so that we can investigate it further for y...
2 weeks ago

Triple Zero Warning Email

2 weeks ago
I received an email 22/11/2025 warning my old phone has a Triple Zero problem and my account will be suspended on 12th January if I didn't update it.   I bought a new phone (at great expense) ...
by Mike_agl in Mobile - General
2 weeks ago
Show results in replies (2)
  • Good day!   FYI From Monday 24 November, Optus are blocking the use of numerous Samsung de...
  • Hey Mike! Thank you for getting back to me, the impacted device are these: Samsung Galaxy A5 (20...
‎10-01-2020 12:55 PM

Json API to pull usage data

26 Likes
‎10-01-2020 12:55 PM
26 Likes
Hi Agl   Is there an API available so i can pull my usage data ( same data found in the downloadable scv at https://myaccount.agl.com.au/usage )  from my agl account to a database ...
by IT_Guy in "My Account" Ideas
‎10-01-2020 12:55 PM
Show results in comments (1)
  • Hey there,  We can provide your usage data and solar feed in via a excel spread sheet. These...
Tuesday

Agl neighbourhood

Tuesday
Why is AGL relying on customers to answer its questions? Can agl please offer payment to customers who are answering their questions for the company who are neglecting to provide adequate service by ...
by Butteries in Energy Accounts & Plans
Tuesday
Show results in replies (1)
  • Hey there, I am sorry to hear about your experience with us, I would love to provide you the ...
3 weeks ago

Incorrect gas bill after disconnection and vacant ...

3 weeks ago
Dear AGL Customer Service,   I am writing regarding a gas bill that has been issued to me, which I believe is incorrect.   I disconnected both electricity and gas at my property (...
by Nahid-1987 in Energy Accounts & Plans
3 weeks ago
Show results in replies (1)
  • Hey there! I am happy to assist you with this enquiry! Please provide me with your account number...
‎09-06-2023 05:39 PM

How to combine two properties on one account

‎09-06-2023 05:39 PM
I have two properties. One I live in and a holiday place. Both have AGL accounts, but I only see one account when I log into the AGL MyAccount.  How do I add the second property, so I can see th...
by RN1714 in Energy Accounts & Plans
‎09-06-2023 05:39 PM
Show results in replies (2)
  •   Hey Linda! I assume that the two bill is under two different names. If it is, you might ...
  • Hi @DM2 - thank you for reaching out. You can add another property to your AGL account online thr...
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