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09-05-2025
01:20 PM
After finding the information to set up a payment extension for your energy bill (electricity or gas) the function does not appear as instructed. Images below show the instructions and the second ima...
by
SydneyPN
in Energy Accounts & Plans
09-05-2025
01:20 PM
Show results in replies (5)
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Thanks for reaching out. I understand how inconvenient it can be when you're trying to r...
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Hi, Thanks for reaching out. If that option isn’t working for your account, it likely means tha...
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Thanks for reaching out. I’m happy to let you know that the glitch has been fixed. Could you plea...
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Please check this screenshot which has literally been taken few minutes ago
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Hi, Thanks for reaching out again. Yes, to make any changes to your existing payment arrangemen...
18-06-2025
12:35 PM
So, just got my email telling me my tariff is increasing by 20% while my feed-in tariff is dropping by 20%. Is this for real? Expletives deleted...
by
Mark2007
in Energy Accounts & Plans
18-06-2025
12:35 PM
12-04-2025
09:18 AM
1 Like
So recently anyone with a Controlled Load (CL1 or CL2) service was advised that they were changing the timings to move some of the CL during the day when solar is abundant. Makes logical and en...
by
Malster
in Meters & Connections
12-04-2025
09:18 AM
Show results in replies (9)
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Hi, As discussed during our phone conversation, we've sent you an email that includes the referen...
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Hi @Malster Thanks for reaching out again. Could you please send us your account details...
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Hi, Thank you for reaching out to us — we appreciate you bringing this to our attention. In sit...
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Hi Malster, I'm really sorry to hear about the trouble you've been experiencing. I compl...
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I'm really sorry to hear about your experience — I understand how frustrating this must be. To cl...
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Hi @Malster, Thanks for your patience while we looked into this for you. We’ve completed our ch...
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Hi @Wisha Thanks for reaching out again — I understand how frustrating this situation must ...
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Hi @Malster Thanks for reaching out again. I want to assure you that no one is deleting y...
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Hi @Wisha Thanks for reaching out. Just to clarify, the controlled load (CL) times and co...
20-08-2025
06:25 PM
I have just received my three-month electricity bill, and it is extremely high—$851 for a one-bedroom apartment. This amount makes no sense given my circumstances: I have not used air conditioning at...
by
Vivian1
in Meters & Connections
20-08-2025
06:25 PM
23-10-2025
09:52 AM
My quarterly period had ended in mid October and I haven't received my latest bill.... I chatted with agl and they said it could take up to 21 days to receive the bill by email.. I think this is nons...
by
AS_BS
in Energy Accounts & Plans
23-10-2025
09:52 AM
27-06-2025
12:20 AM
Hi there. I can't see my AGL SIM section in my account on the app. Therefore I can't track my SIM usage. can you please fix this problem?
21-07-2025
06:02 PM
Should I turn my property gas main off when away for a month perchance a leak or pipe failure. Runs instantaneous hot water system and stove. Regards Darrylm.
by
Darrylm
in Meters & Connections
21-07-2025
06:02 PM
29-10-2025
11:41 AM
Hi all, semi-rant here, but also happy to be corrected/informed if I have missed something. I was an Ampol customer that AGL has recently purchased, today seemed to be 'The Day' i ceased to ...
by
Not_Found
in Energy - General
29-10-2025
11:41 AM
27-03-2025
08:25 AM
We have been slowly converting our house to be all electric. I'm in the process of having the last gas using appliance disconnected. This is in relation to hot water. I then want to...
by
susan6
in Solar, Batteries & Electrification
27-03-2025
08:25 AM
08-08-2025
11:48 AM
1 Like
I am currently unable to access/download older bill's from my account prior to "Gas Bill period 18 May 2023 to 17 Aug 2023 - 92 days". All transaction/payments for these missing bills are currently a...
by
BigbirdNSW
in AGL Website
08-08-2025
11:48 AM
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