Search on Neighbourhood

Scottie68 · ‎09-08-2024

When will the promised energy bill assistance materialise? I’ve just received my electric bill for May/Aug with no reduction.

JJ10 · ‎21-08-2024

Energy and Gas Disconnection Request I am writing to formally lodge a complaint regarding the handling of my recent request to cancel my energy and gas services. Approximately two weeks bef...

Scottie68 · ‎03-10-2024

I also received the email informing me that my Value Saver plan is ending and I’m being changed to the Core Plan. I have compared the prices (the link is in the email just FYI) and it is horrifying....

Scottie68 · ‎28-07-2024

Upon checking my gas bill from the previous quarter (Feb-May) it appears that my usage has gone from 0.5 to 1 per day for this quarter (May- Aug). I cannot understand why this would be as I have not ...

Scottie68 · ‎28-07-2024

After reading some posts about end read and start read discrepancies I looked back the electricity bill that I received last year, which was much, much higher than any previous bills. Now I know why ...

Scottie68 · ‎11-08-2024

I have spent (or wasted) a lot of time today trying to get my electricity bill extended until 13/9. Not much to ask is it?? Well, yes, according to AGL. I’ve spoken in person to two different ...

Scottie68 · ‎20-08-2024

I paid the required instalments on my gas and electricity bills, on the same day, at the same time. Four days later only my electricity account has been updated, with gas displaying Overdue. I hate h...

Scottie68

I once again had to contact AGL as I noted that myaccount (on the website) no longer existed. Apparently ‘the system’ will reset in approx 5 working days. (Or maybe more??) Whilst I remain mil...

Scottie68

I thought changing plans using myaccount on the website would be simple. I couldn’t be more wrong. I had been automatically changed to the ‘core plan’ (which is ridiculously expensive) on 13/11…. So...

Scottie68 · ‎12-08-2024

After several very frustrating and time consuming phone calls and on-line messaging with customer service people I have admitted defeat. Was given no option to pay my electricity bill in instalments ...

Search on Neighbourhood

How can we help you?

Search on Neighbourhood

Energy Rebate

Cancellation

Energy Plans

Double usage

Overcharged

Bill Gates extension

Bill payments

Customer service

Changing plans

Payment assistance