Energy and Gas Disconnection Request I am writing to formally lodge a complaint regarding the handling of my recent request to cancel my energy and gas services.Approximately two weeks before vacating my apartment, I initiated an online chat with your customer service team to cancel my energy and gas services. During the chat, I was assured that everything was in order and that my services would be disconnected as requested.After moving out, I followed up via the online chat to inquire about whe ...
