Logo
  • Neighbourhood
  • AGL
Help & Support
  • Energy
    • Energy Accounts & Plans
    • Meters & Connections
    • Solar, Batteries & Electrification
    • Managing Your Energy
    • Energy - General
  • Internet
    • Internet Accounts & Plans
    • Modems & Hardware
    • Internet - General
  • Mobile
    • Mobile Accounts & Plans
    • Mobile - General
  • Website & App
    • AGL App
    • AGL Website
    • AGL Rewards
  • Groups
    • Electric Vehicles
      • Forum
      • Knowledge Base
    • AGL's Solar Grid Saver Trial
    • EV Smart Charging Trial
    • Peak Energy Rewards
      • Forum
    • Electrify my home --- Electrify Now ™
      • Forum
  • Ideas
    • AGL App Ideas
    • "My Account" Ideas
    • Neighbourhood Ideas
    • AGL Internet Ideas
    • AGL Mobile Ideas
    • AGL Energy Ideas
    • General Ideas
    • Delivered Ideas
  • Neighbourhood
  • >
  • Search

Search on Neighbourhood

How can we help you?

Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Posts
  • Users

Search on Neighbourhood

Showing results for 
Search instead for 
Did you mean: 
Search Options
  • Subscribe to RSS Feed for this Search
Advanced Hide Advanced
Advanced Search Options
Search Modifiers:
You can apply modifiers to the terms you enter in the search field.
Use quotes to search for an "exact phrase".
Use the plus sign to search for +one +or +more +words.
Use the minus sign to -exclude -certain -words from your search.
Limits search results to topics that have no replies.
  • by Glenn_AGL
‎09-08-2023 12:49 PM

Apple Watch and mobile plan

1 Like
‎09-08-2023 12:49 PM
1 Like
I’m considering switching my mobile carrier to AGL, but I’m wondering what happens with my Apple Watch. I currently am with Optus and get number sharing for an additional $5 on my plan. What is the s...
by Mizj in Mobile Accounts & Plans
‎09-08-2023 12:49 PM
Show results in replies (2)
  • Hi Rwoolf,    We currently have no ETA regarding this feature.   Warm regard...
  • Hi @Mizj , I assume that you don't have a physical sim card in your Apple Watch?  At this s...
‎12-02-2021 12:51 PM

Support Port Forwarding with your internet service...

7 Likes
‎12-02-2021 12:51 PM
7 Likes
Today, after transferring to AGLs internet service. I found out after waiting over an hour and a half with AGLs terrible customer support team that you don't support Port Forwarding with your interne...
  • Tags
  • Internet
  • port forwarding
by Mum23k in Delivered Ideas
‎12-02-2021 12:51 PM
Show results in comments (3)
  • Hi Craig, Apologies for the typo, we dont* have customer support on setting up port forwarding. ...
  • Hi @TwinWaters  I am aware of a issue for Static IP's getting assigned for customers. But t...
  • Hi @Mum23k    We provide customer support for Port Forwarding, but we also don't bloc...
‎28-03-2024 10:35 AM

Any way to throttle bandwidth with eero router

‎28-03-2024 10:35 AM
Hello, is there any way to throttle the bandwidth of a device or a profile in the eero app like a Qos setting? The sqm setting in the app favors online gaming . Or maybe use the guest network with a...
by CarlE in Internet - General
‎28-03-2024 10:35 AM
Show results in replies (1)
  • Hi Carl,   Our modem routers provided by Eero do have a SQM (Smart Queue Management) withi...
‎20-06-2024 11:26 AM

CGNAT & Port Forwarding

‎20-06-2024 11:26 AM
Hi, Just wanted to fill in on my negative outcome for the past 2 weeks. I've had multiple calls with Tech support and each time different answers and false information regarding port forwarding and ...
by TwinWaters in Internet - General
‎20-06-2024 11:26 AM
Show results in replies (1)
  • HI @TwinWaters  We can apply a Static IP for a charge of $7.50 per month, or a Dynamic Publ...
‎21-06-2024 06:32 PM

optus modem

‎21-06-2024 06:32 PM
can an optus modem/router be used for internet and home phone
by Andrewb56 in Modems & Hardware
‎21-06-2024 06:32 PM
Show results in replies (1)
  • HI @Andrewb56    Your Optus router can be used for the internet, but we would be unab...
‎02-06-2024 09:42 AM

Worst internet SPEED provider ever

‎02-06-2024 09:42 AM
Hi that was just to let you know that you are the worst nbn provider in terms of modem speed. Lucky you are that I didn’t read the contract properly and now I’m locked with the modem plan so I can’t ...
by Viviensp in Internet - General
‎02-06-2024 09:42 AM
Show results in replies (1)
  • Hi @passement  Im sorry about your experience, it sounds very frusturating your experience ...
‎04-05-2024 10:23 AM

Stop ripping of customers

‎04-05-2024 10:23 AM
I have AGL nbn and I’m getting fined $10 for late payment but have direct debit setup. AGL has no problems getting money for the electricity and gas but use late payment as an excuse to charge an ex...
by Jeff486 in AGL Internet Ideas
‎04-05-2024 10:23 AM
Show results in comments (1)
  • Hi Jeff,   Thank you so much for your feedback. I've sent you a private message for you...
‎13-05-2024 12:46 PM

Flatmate has moved away and account is in their na...

‎13-05-2024 12:46 PM
My flatmate has moved away, but her internet account is registered with my bank details. The internet no longer works, I can't cancel the direct debit with my bank and AGL have said I can't change th...
by Alice100 in Internet - General
‎13-05-2024 12:46 PM
Show results in replies (2)
  • Hi Alice, We have private messaged you on Tuesday and haven't received a response. Please che...
  • Hi Alice,  Are you private messaging here or through our Live Chat function?
‎19-11-2024 12:47 AM

Optus Modem as BYO

‎19-11-2024 12:47 AM
Hey guys, I'm currently with Optus but was wondering if my modem would work as a BYO as I'm considering switching as I'm with AGL Energy. It's an OPTUS Ultra Wi-Fi Gen 2. I've heard that some Optus ...
by ZenBav in Internet - General
‎19-11-2024 12:47 AM
Show results in replies (1)
  • Hi Zenbev,   That modem is unlocked, and is able to be used with our service. If you need ...
‎20-06-2024 12:14 PM

Internet Outage

1 Like
‎20-06-2024 12:14 PM
1 Like
Internet out for over 48hrs.  AGL network outages and status has an area 25km away listed as the problem. Only found out we are also included when called technical support. "Engineers investigat...
by Cyberdoc in Internet - General
‎20-06-2024 12:14 PM
Show results in replies (1)
  • Hi CyberDoc,   For information on NBN outages please head to our status page on:   ht...
    • 1
    • 2
Sort by Filter
19 results
Sorted by
Best Match
  • Date
  • Views
  • Likes
  • Replies
  • Best Match
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Residential
  • Residential home
  • Electricity and gas
  • Internet
  • Mobile
  • Solar and batteries
  • Electric vehicles
  • Smart home
  • Moving house
  • Carbon neutral
  • Loyalty
Business
  • Business home
  • Small and Medium enterprise
  • Commercial and Industry
Help
  • Help and Support
  • Neighbourhood , opens in a new window
  • Contact Us
About
  • About AGL
  • Who We Are
  • Sustainability and Industry
  • How We Source Energy
  • Careers
  • Investors
Quick links
  • My Account
  • AGL for Business
  • AGL Discover , opens in a new window

  • Privacy Policy
  • Cookies Notice
  • Terms and Conditions
  • Legal Notices
  • ABN 74 115 061 375
  • opens in a new window
  • opens in a new window
  • opens in a new window
  • opens in a new window
  • opens in a new window

© 2025 AGL recognises the Aboriginal and Torres Strait Islander peoples as the Traditional Owners of the lands on which we work, and we acknowledge those communities' continuing connections to their lands, waters and cultures. We pay our respects to their Elders past, present and emerging.