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russellc · ‎17-10-2023

I set up gas and electrical accounts after moving into the new apartment on Sept 4, 2023. The gas account works properly. However, after 6 weeks, my status on the electrical account is still stuck on...

HQN · ‎10-12-2023

Hi Team, I want to follow up on my account setup. I opened my account on the first day I moved into the house (24/08/2023), but it is still being processed. It took over 3 months to prepare for th...

HQN · ‎03-09-2023

Hi Team, I want to add my partner as a secondary person showing on the bill. Could we do it? I have added her as Authorised Persons ready. Is it the correct way to do it? Thank...

HQN · ‎27-08-2023

Hi, I have an appointment to connect the energy (Electricity) to our property on 24/08/2023. However, no one came on that day to check or connect. The Setup is still in process until today (27/08/...

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Setup in progress

Setup in progress - HQN

How to add secondary person on the bill

Electricity Setup - Energy Connection