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  • by Michael57
‎12-07-2023 04:44 PM

whats required for the change over to smart meter

‎12-07-2023 04:44 PM
just read a post on this , saying that AGL did something to there internet connection when changed over to digital meter, i could be wrong ? as digital meters send info back to supplier , how does th...
by jimmey in Energy - General
‎12-07-2023 04:44 PM
Show results in replies (2)
  • Hi Jimmey   The Smart Meters send information via their own secure wireless network.  T...
  • Hi Jimmey   I don't know anything about this stuff besides my own experience.  My house...
‎17-01-2025 04:21 PM

NSW NBN outage 15 Jan 2025

‎17-01-2025 04:21 PM
Hi all,  your website said the outage have been resolved but I’m still with no internet. I rang your support team last night and they said NBN issue. I’m not what I meant to do but I would like...
by Adan25 in Internet - General
‎17-01-2025 04:21 PM
Show results in replies (2)
  • Have you tried putting your address into the NBN Network Status and Outages system ?  That sho...
  • Hi @brookecouchman and @Ed_T  Thank you for getting back to me with this information. So NBN...
‎15-08-2025 04:15 PM

Where has Seniors Saver plan gone ?

‎15-08-2025 04:15 PM
On the 27th I will have been 12 months on the Seniors Saver plan in Adelaide.  I had an email telling me that if I don't change to something else I will get moved to the Core Plan. No informatio...
by Michael57 in Energy Accounts & Plans
‎15-08-2025 04:15 PM
Show results in replies (1)
  • Thanks Lester.
‎18-08-2020 01:26 PM

Estimated bills?

‎18-08-2020 01:26 PM
Both my meters are easy to get at and read - just wondering under what circumstance there would be a reason to send an estimated bill?????.       I believe we pay enough for these...
  • Tags
  • help_estimatedbill
  • help_readbill
  • help_understandbill
by Deniser in Meters & Connections
‎18-08-2020 01:26 PM
Show results in replies (3)
  • @Goneftn wrote:   How can one get a detailed daily CSV file of usage? If I go to m...
  • Hi    Ah OK.  Maybe this option is there because I have a Smart Meter.  Do yo...
  • Hi @Deniser . Your local electricity distributor reads your meter and then sends the read...
‎02-09-2024 03:49 PM

Suggestion for website usage graphs

‎02-09-2024 03:49 PM
It would be good as the user to be able to set the range of the vertical axis.  Currently when you scroll between screens to compare usage across months the range of the vertical axis jumps arou...
by Michael57 in AGL Website
‎02-09-2024 03:49 PM
Show results in replies (2)
  • Hi Basil   The 27th August was 27.18 kWh. The 26th August was 31.12.   Regards Michael
  • Hi @Basil_AGL    I've just looked at the app and I realise what I am talking about...
‎02-07-2022 01:28 PM

Remove nuclear ban

1 Like
‎02-07-2022 01:28 PM
1 Like
Nuclear better on cost, waste, build time. Remove nuclear ban and get on with it. Australia has lots of stable land for waste.   Report says nuclear power is cheaper than solar. SMR come fr...
by rob8888 in Solar, Batteries & Electrification
‎02-07-2022 01:28 PM
Show results in replies (1)
  • The problem with diodes is you only get half as much power as they are only semiconductors.  W...
‎17-10-2023 07:04 PM

High Usage Puzzle

1 Like
‎17-10-2023 07:04 PM
1 Like
After my account came in, I browsed through the hourly usage tool over a period of 6 days when we were on holiday. My question is- how can we be experiencing ‘high usage’ at a variety of times during...
by Jack2 in Managing Your Energy
‎17-10-2023 07:04 PM
Show results in replies (1)
  • Underfloor heating that you forgot to turn off ?  Hot water service not working properly ? &nb...
‎04-09-2023 05:20 PM

Real-time monitoring of smart meter

‎04-09-2023 05:20 PM
Hello, After recently installing solar panels I started investigating ways to use my energy more efficiently.  As I work from home most days, I wanted to know what combinations of appliances ...
by A-Aron in Meters & Connections
‎04-09-2023 05:20 PM
Show results in replies (2)
  • I haven't tried Powerpal but from what I've read it counts the blinks of the small red light on the...
  • Hi @A-Aron, As long as your meter is compatible to the device.   You can find which meters a...
‎30-03-2024 12:33 PM

Your website

1 Like
‎30-03-2024 12:33 PM
1 Like
I don't want to communicate with an online community, I simply want to communicate with AGL.  Why do you make this almost impossible?  I don't want to download an app, I want to do this via...
by Annoyed1970 in AGL Website
‎30-03-2024 12:33 PM
Show results in replies (1)
  • There seems to be an email address for complaints:  complaints@agl.com.au .   ...
‎18-09-2023 09:17 PM

REDUCE BILLING IMPACT ON CUSTOMERS

1 Like
‎18-09-2023 09:17 PM
1 Like
Hi, Peak usage for cooling/heating in Australia is from MAY-AUG (heating) to NOV-FEB (cooling). Your current billing periods are as follows;   NOV-FEB FEB-MAY MAY-JUL AUG-OCT ...
by ECHL02 in "My Account" Ideas
‎18-09-2023 09:17 PM
Show results in comments (1)
  • Good idea but I think customers already have the option of bill smoothing and also monthly bills.&n...
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