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  • by _Mark_
‎10-10-2022 12:45 PM

Demand Tarrif Should be Charged Daily

1 Like
‎10-10-2022 12:45 PM
1 Like
Hi All,   I don't understand why we are being charged the Demand Charge rate for the worst day for the billing period across the entire period. Doesn't it make more sense to apply that on a d...
  • Tags
  • help_understandbill
  • help_usage
by runbren in Energy Accounts & Plans
‎10-10-2022 12:45 PM
Show results in replies (2)
  • Hi @runbren, while I do get your argument for daily charges, I want to clear up what sounds like so...
  • Hi @schmidtronald24, I can take a look to make sure that you are being billed correctly for you, i'...
‎14-07-2023 04:23 PM

Budget payments with monthly billing

‎14-07-2023 04:23 PM
Can anyone clarify this for me please Re the proposed budget rebates as far as I'm aware I should get 2. One is the federal budget rebate and the second is the QLD budget rebate...so about $1000. H...
by wendy333 in Energy Accounts & Plans
‎14-07-2023 04:23 PM
Show results in replies (1)
  • Hi @wendy333, welcome!    The National Energy Bill relief scheme will be paid in four...
‎26-05-2022 10:19 AM

smart meter Atlas mk7C

‎26-05-2022 10:19 AM
Trying to work out if my Atlas MK7C meter is functioning as a net or gross meter . My bill only shows what I have generated as  feed-in to the grid and the normal grid supplied power. Unfortunat...
by Matt6 in Meters & Connections
‎26-05-2022 10:19 AM
Show results in replies (1)
  • Hi Barney867,  I would check with any documentation or manuals that came with the meter if ...
‎30-07-2022 11:15 AM

Medical Consession

‎30-07-2022 11:15 AM
How to upload a medical concession form? Cheers Alf
by Alfi in Energy Accounts & Plans
‎30-07-2022 11:15 AM
Show results in replies (1)
  • Hi there, Alf! You can send the completed medical concession forms to lifesupport@agl.com.au and...
‎30-06-2023 07:32 PM

Billing screen in App

‎30-06-2023 07:32 PM
 Every time I go into the app it won’t load my billing screen. This has been happening since the beginning of June 2023. Every other part of the app recognises my account except this page
by Somethinforkate in AGL App
‎30-06-2023 07:32 PM
Show results in replies (1)
  • Hi @Somethinforkate, I would need to check a few things on the account for you to see what's going ...
‎23-03-2023 11:58 PM

Unexpected credit payment

‎23-03-2023 11:58 PM
I got this text a few days ago.     I know what it’s for but not why on a day not the end of a billing period a decision was taken without consultation to clear the account of a small but...
by gps2119 in Energy - General
‎23-03-2023 11:58 PM
Show results in replies (1)
  • Hi @gps2119, if this is in regards to Solar credits and you're being sent a cheque the most likely ...
‎31-05-2022 07:53 PM

Changed from Super Saver to Solar Saver Plans

1 Like
‎31-05-2022 07:53 PM
1 Like
Hi,   How long does it typically take for ones account to be updated. IE: I bought an AGL Solar Battery bundle which is now operational and have changed from Super Saver to Solar Saver plan....
  • Tags
  • Energy plan change
by John-T in Energy Accounts & Plans
‎31-05-2022 07:53 PM
Show results in replies (2)
  • Hi TJ, In order to help answer your questions, I'm just going to send you a private message so w...
  • Hello @_Mark_   Everything now looks to be resolved bar one minor problem which doe...
‎15-07-2023 03:10 PM

Letter received regarding increased prices

‎15-07-2023 03:10 PM
Just wondering the recent letter I received from AGL regarding the increase in prices, says that this basic's plan is 8% greater than the current reference price. So does that mean that's my increas...
by 3lions in Energy Accounts & Plans
‎15-07-2023 03:10 PM
Show results in replies (1)
  • Hi @3lions, what that means is that the plan you are on, when all is said and done, is about 8% hig...
‎25-03-2023 09:58 AM

Will current AGL Solar Savers be Automatically rol...

1 Like
‎25-03-2023 09:58 AM
1 Like
As above are people who are currently on AGL Solar Savers rolled up to the new feed in tariff ?   IE: For my area I am on Solar Savers and currently receive 10cents per Kw for the 1st 14Kw t...
by John-T in Energy Accounts & Plans
‎25-03-2023 09:58 AM
Show results in replies (1)
  • Hi @John-T, since some other aspects of the plan are changing as well, we won't be able to just rol...
‎01-07-2023 06:27 PM

Bill smoothing

‎01-07-2023 06:27 PM
Apparently my payments are going from $97 to $158 a fortnight. What happens if I cannot afford that much and do not pay that amount each time. I am in credit and whom decides to put it up and why did...
by Granma68 in Energy - General
‎01-07-2023 06:27 PM
Show results in replies (1)
  • Hi @Granma68, welcome to neighbourhood!  I will need to take a look at the account in order...
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