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  • by jchopines
‎10-10-2021 12:49 PM

Internet Outages.

‎10-10-2021 12:49 PM
As someone who has been connected to the internet via NBN for sometime, I am perplexed about the number unexplainable outages whilst with AGL. Since the change I have had far to many of these. Which ...
  • Tags
  • help_internetproblems
  • Internet
  • outages
by jchopines in Internet - General
‎10-10-2021 12:49 PM
Show results in replies (2)
  • Has not happened since, so it may have been related to weather and lightning in the local region, I...
  • Hi @jchopines ,   Sorry to hear you're having trouble with internet outages. Def...
‎08-09-2021 01:11 PM

Mobile Data Rollover

1 Like
‎08-09-2021 01:11 PM
1 Like
I wonder if AGL is considering implementing Data Rollover for Mobile Plans, since Users are paying by the gigabyte would it not be fairer to allow rollover for the term of the contract.   From...
  • Tags
  • data
  • mobile
  • plans
  • rollover
  • suggestion
by jchopines in Mobile - General
‎08-09-2021 01:11 PM
Show results in replies (1)
  • Hi Jchopines!   This is a great question. At this stage we do currently only offer plans t...
‎07-09-2021 01:45 PM

My First Experience

1 Like
‎07-09-2021 01:45 PM
1 Like
What a pleasant surprise, the little blue envelope was delivered, thank you. Over the last fifteen or so years I have found telecommunication providers so focused on the larger players, full of compl...
  • Tags
  • electricity
  • help_connectnbn
  • Internet
  • introduction
  • mobile
  • pensioner
  • senior
by jchopines in Energy - General
‎07-09-2021 01:45 PM
Show results in replies (2)
  • Well today marks my second service related update, the power board has been upgraded with new meter...
  • As promised the modem was delivered today, it was easy to set up and came live within three to four...
‎21-04-2021 08:25 AM

Monthly Billing

‎21-04-2021 08:25 AM
Now that my billing is monthly instead of quarterly, I like to know whether if the rates have been adjusted accordingly. In the past, I received 3 different rates, depending on my consumption and the...
  • Tags
  • billing
  • help_monthlybilling
  • monthly
  • observations
  • preferences
by Pixie in Energy Accounts & Plans
‎21-04-2021 08:25 AM
Show results in replies (1)
  • Hi Pixie,   I am definitely keen on monthly billing, I do not know how many times I have rec...
‎04-04-2020 04:57 PM

show split between general load and Control Load 1

4 Likes
‎04-04-2020 04:57 PM
4 Likes
It would be good if the app also showed the split between general load and Control Load 1 usage.
by Shane-o in AGL App Ideas
‎04-04-2020 04:57 PM
Show results in comments (1)
  • Even better, could you could also include shoulder, peak and off-peak time of use with the controll...
‎08-05-2021 07:25 PM

AGL sues Greenpeace? Bye...

‎08-05-2021 07:25 PM
I've been with AGL for a few years, through laziness as much as anything. I read today that AGL has commenced legal proceedings against Greenpeace. The more I've read in to this, the more I realise I...
by bdl in Energy - General
‎08-05-2021 07:25 PM
Show results in replies (1)
  • What does using a copy of someone's logo have to do about protecting the environment. Yes, they are...
‎13-09-2021 02:18 PM

is AGL Australia's biggest climate polluter? Help ...

‎13-09-2021 02:18 PM
Hi everyone,   As a customer of AGL energy and gas I am concerned by press reporting AGL as climate polluters (Austalia's worst!) and would like more information, and to hear the thoughts of o...
  • Tags
  • change
  • climate
  • polluter
  • Pollution
by Customer21 in Energy - General
‎13-09-2021 02:18 PM
Show results in replies (2)
  • Yes, accurate, I notice that this statement has a sustained downward trending curve with:   ...
  • Yes, broadly this is true, but when you consider that AGL has committed to shifting away from fossi...
‎08-05-2020 02:39 PM

Fantastic Support Experience

1 Like
‎08-05-2020 02:39 PM
1 Like
I have just had the most refreshing customer service experience in many years while having a problem resolved. Regan from the Issue Resolution team answered my call, was able to assess my real conce...
  • Tags
  • resolved
  • service
  • support
by BrendanU in Energy - General
‎08-05-2020 02:39 PM
Show results in replies (1)
  • I must admit, I also have found the team helpful and reliable.
‎15-02-2022 08:27 PM

Internet Technical Support

2 Likes
‎15-02-2022 08:27 PM
2 Likes
Been having a regular disconnection issues with devices on the Internet, so tonight I called Technical Support. In less than fifteen minutes I was talking with someone knowledgeable, polite and compe...
  • Tags
  • Amazon
  • dropouts
  • EERO 6
  • resolution
  • technical support
by jchopines in Internet - General
‎15-02-2022 08:27 PM
‎11-11-2021 09:00 PM

Set Usage triggers in the App for all electricity,...

‎11-11-2021 09:00 PM
It would be useful if users could set notification triggers for each of the services, so that when a set condition is met, the app notifies the user using either email, messages, or web notifications...
  • Tags
  • events
  • triggers
by jchopines in AGL App Ideas
‎11-11-2021 09:00 PM
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