We continuously look to improve and refine our customer service, and this update is our latest effort to do just that. While we work hard to make sure live chatting and calling by phone are as easy as possible, we wanted to provide another option for when you don’t have the time.
That’s why we’ve introduced AGL Messaging to the AGL app, which allows you to send us a message and then go about your day without needing to wait around for a response. You’ll be notified when we’ve left our reply - plus, your message history will be stored and available to view in the AGL App and My Account.
Here's what's new in the latest update:
AGL Messaging (Android only)
- If you need to reach out to us but you haven’t got time for a live chat or phone conversation, AGL Messaging is the perfect solution! Simply leave us a message on your own time and go about your day – you’ll be notified when our team has left a response.
- Your message history is stored and available on both the AGL App and My Account.
- AGL Messaging is currently only available on Android, iOS will follow after
Direct link functionality
- If you receive a notification or SMS from AGL, you can now follow it directly to the app.
- If you’ve stored your payment method, you are now only two clicks away from paying your bill after receiving a notification or SMS. If you haven’t stored your payment method, you can do so here.
- This functionality is currently only available for paying bills, but it will be expanded over time to be used for other functions and tasks.
Solar layout and features
We’ve been hard at work designing a brand new interface for solar users. You’ll be able to view your solar generation, track how much you’re feeding back into the grid and more!
Have your say
We spend a lot of time thinking of ways to make your life easier, and we’ve always got ideas. But to make sure we’re giving you exactly what you want, we want to hear from you! If you’d like to make a suggestion, you can do so by visiting our app feedback page.
Stay tuned to keep track of all the updates and developments we’ll be bringing you throughout 2019.
