Solar, Batteries & Electrification

I have received this text from AGL today. "This is the AGL team, we have applied the Queensland government's Cost of Living Rebate to your account. It will appear on your next bill after July 1, 2024, as 'QLD Govt Cost of Living Rebate'. This rebate is non-refundable and will be applied to any outstanding or future electricity bills." I have solar and my account is usually in credit so this money ...

My AGL supplied Powerwall 2 participates in the AGL VPP. Last week the Powerwall stopped charging and discharging. All data is normal on the app. I went through the Tesla manual procedure by resetting and shutting down and restarting. The AGL people asked me repeat this whilst on the phone to no avail. They said I need Tesla assistance that they would arrange. I have been waiting for a week and no ...

Both items asppear in the AGL app and are located on the same page at agl / account / overview / battery charging / Battery / Savings / "Battery & Solar" and "Solar Only" The best I'm able to assume without assistance is that "Battery & Solar" refers to savings achieved through the battery and solar working in unison through activities like load shifting and / or TOU battery trop up from AGL, and ...

Apparently AGL has decided that if your account is in credit you are not allowed to have the government rebate part of your credit refunded. We do not get bills so this will sit in AGL's account forever!

We recently had solar installed and I understand we have a net meter. 

I keep coming across entries such as this one where we have sold to the grid and purchased within the same 30 minute interval? In this particular one we have sold to the grid more energy in KWH value than purchased. In this case, shouldn’t the purchased energy be zero if we have a net metre? I’m confused! Apologies if this is a ...

I have been with AGL for 40 years. I have 6.6 kw of solar on the roof. Was forced without choice to be put on a demand rate after having a smart meter fitted again no choice. My solar savers plan gives 10 c kWh for first 14 kWh then 5 cents thereafter.Last week I visited a friend still in Qld about 45 minutes drive from our house. He tells me he just got solar panels 6.6 kw same as us and I ask hi ...

  Join our Home Energy Management trial and save up to $300 off your energy bills and also get a $300 gift card for participating.    Please follow AGL Innovation Home Energy Trial to express your interest in joining the trial. Our teams will review your expression of interest early in the new year and will then advise whether you’ve been accepted into the trial. If you have any questions in the ...

We have been slowly converting our house to be all electric.  I'm in the process of having the last gas using appliance disconnected.  This is in relation to hot water.  I then want to cancel my gas bill all together.  I've read things in the past which alert me to the fact that this is not an easy process.  How does AGL support people through this process without undue stress.

AGL poses as asking something but then continues to tell me how to save with my solar system! Not sure what they are on about! When did AGL begin to be involved in Home Solar Systems.

First of all this is an AGL Install,Installed May 2022 I was just notified by my Solar panel cleaner that I have several MC4 solar panel connectors touching the roof tiles, hesays this is a big no. I know it is not right. Being an AGL install who do I log it with. Kind RegardsJohn-T