Introducing the Battery Rewards Plan

[Basil_AGL]

We’re excited to launch our new Battery Rewards Plan— an energy plan designed for customers with home batteries in NSW, QLD and SA who want to make the most of their stored energy.  

By choosing to export energy back to the grid during peak times, eligible customers can earn up to $600 in Digital Visa Gift Cards.^ It’s our way of rewarding smart energy choices that support a more sustainable grid. 

Unlock more value from your battery: https://www.agl.com.au/residential/energy/compare-plans/energy-offer?webid=BRPLAN 

^Prepaid Digital Visa gift cards are allocated quarterly and value varies depending on kWh exported in certain peak times.  Earn a $10 gift card if you export between 1kWh and 50kWh and for every additional 50kWh an extra $10 will be added to the card value – up to a maximum of $400 each quarter.   

T&Cs available at agl.com.au/compare-plans. Basic Plan Information Documents available at agl.com.au/bpid. Prepaid Visa T&Cs available at agl.com.au/bpvisaterms    

[Sam85]

Hi @Basil_AGL

Still waiting for your response regarding the $400 electricity credit.

Can this credit be used toward the supply charge?

Thank you!

[Gihan]

@Sam85 thats what my account says - will get $400 bill credit at 3 months - I just joined though -

so have to wait till January 

[Tony8]

Please clarify - is it “up to $600 per year” as per the banner ad, or “up to a maximum of $400 each quarter” as per footnote ^ ? Put differently, if a customer exports above 1560.1 kWh during the peak period each and every quarter, do they earn $1,600?

[Sam85]

I asked the same question a few weeks ago and am still waiting for an answer. I don’t think anyone from AGL support is monitoring this post.  👎👎👎

[Georgia_AGL]

Hi @Sam85,

Yes, AGL bill credits can be used towards supply charges, as credits are applied to the total balance of your bill which includes both usage and supply charges.

Check out this section of the landing page here on how much you could earn https://www.agl.com.au/residential/energy/compare-plans/energy-offer?webid=BRPLAN&cidi=AGL-B1003589#...

For every 1-40 kWh exported, you’ll earn $10 worth of Digital Prepaid Visa Gift Cards (to a max of $400 in each 3-month period). The $600 per year is just a promotional headline we're using based on an average home battery  exporting up to 600 kWh ($150 worth of Digital Gift cards) per quarter. 

At the end of your 3-month period, we’ll let you know how much you’ve exported, along with your Prepaid Digital Visa card via email and SMS.

Hope that helps. 

[Georgia_AGL]

Hey @Tony8,

The Virtual Power Plant (VPP) is separate from the Battery Rewards Plan.

With the Battery Rewards Plan and you’ll earn $10 in Digital Prepaid Visa Gift Cards for every 1–40 kWh exported during the peak window. Rewards are capped at $400 per 3-month period.

You can see how much you could earn here: https://www.agl.com.au/residential/energy/compare-plans/energy-offer?webid=BRPLAN&cidi=AGL-B1003589#....

Please also note, you can add the VPP to any AGL energy plan, including the Battery Rewards Plan. This means you can earn both Bill Credits and Digital Prepaid Visa Gift Cards by combing the two. 

[Georgia_AGL]

Hi there,

You can earn over 25c per kWh in Peak Export Rewards (paid as Visa gift cards) + standard retail Feed-in Tariff (FiT) when your battery exports during peak times. Hope that helps. 

[Sam85]

HI @Georgia_AGL 

Thank you for your response. However, I’ve noticed that the offer has changed. It now provides an $800 credit instead of $400, but with a 12-month waiting period "Credit paid at end of 12 months." , which doesn't really help us.

If possible, could you please forward my message to the marketing team and request they offer a pro-rata credit, such as $200 after 3 months, to help cover the supply charge? 

Thanks

SAM

[Tony8]

Can you further clarify whether the 3c general F.I.T. is also only a "bill credit". That is to say, unlike your introductory $800 bill credit offer, can the 3c/kWh FIT be paid out in cash if the bill is in positive balance? If so, what is the process for any credit payouts from AGL to the consumer?

[SolarVaulter]

From your Terms and Conditions agreement 

6.3 Solar Credit Balance Payments

6.3.1 6.3.2 Subject to our Regulatory Requirements and this

clause 6.3, we may pay you electricity account credit

balance amounts, by cheque or electronic funds

transfer, to the extent that the credit is due to amounts

credited for Electricity Generation Export.(‘Solar Credit

Balance Payment’).

To be eligible to receive periodic Solar Credit Balance

Payments for an electricity account your account credit

must be based on an actual Meter Reading by your

Distributor.

6.3.3 (a) You may choose one of the following options for

periodic payment by AGL of your Solar Credit Balance

Payments, on request:

we pay you periodic Solar Credit Balance Payments

on an annual basis (‘Annual Credit Balance Payment’)

10(b) (c) 6.3.4 6.3.5 6.3.6 (a) (b) 6.3.7 (a) (b) (c) (d) (i) in accordance with clause 6.3.7;

we pay you a Solar Credit Balance Payment

by electronic funds transfer; or

we do not pay you Solar Credit Balance

Payments on a periodic basis.

Where you have elected not to receive a periodic

Solar Credit Balance Payment under clause

6.3.3(c), and an account credit balance appears

on a bill issued by us under your Electricity Sale

Contract, we will apply the credit in accordance

with clause 7.2.3.

At any time, you may request payment of

your account credit balance (a ‘Credit Balance

Payment’), at no cost to you. A Credit Balance

Payment may be made by cheque and sent to

the address to which bills are sent under your

Electricity Sale Contract, by electronic funds

transfer or by another payment method as

determined by us from time to time.

We will not issue a Solar Credit Balance Payment

or Credit Balance Payment if:

the credit balance is a result of an overpayment

by you or us on your account; or

you have an overdue debt on another AGL

account, in which case we may apply all or part

of the credit balance to that other AGL account

to pay the overdue amount.

If you choose to receive Annual Credit Balance

Payments:

you may select a date for your Annual Credit

Balance Payments (‘Solar Refund Date’) by

calling us on 131 245;

if you do not select a Solar Refund Date, we will

select your Solar Refund Date based on the date

you first become eligible for solar credits;

we will pay you a Solar Credit Balance Payment

on the date of your first electricity bill after your

Solar Refund Date; and

you may notify us of your choice to receive

Annual Credit Balance Payments:

by cheque, in which case the cheque will be sent

to the address to which your electricity bills are

sent; or

11(ii) by electronic funds transfer, in which case you agree

that we may contact you to confirm your bank

details.