Digital Meter Upgrade

[frustrated66]

I have posted about getting a meter upgrade before. Another 6 weeks has passed and AGLnow tell me that

"There is no schedule for your area and since youve been waiting so long you could why dont you buy your own""

REALLY AGL ! Dont you have any idea of service. Its appalling that after waiting 12 months since I was first promised that you would tell me the best option is to but my own meter.

Is there a hidden agenda here not to fulfill your responsibility and change meters ?

[Jordanemm]

 Hi @frustrated66, 

Thank you for reaching out to us, and sincere apologies for the poor experience you have had in trying to get your meter updated.

We have experienced some severe delays with the roll out of these upgrades. This is not something we expected, and are in the process of putting this back in order as quickly as possible. I hope you understand that it was not our intention to cause this inconvenience to you, or any other affected customer. Our Digital Metering Team will be the best point of contact, to get information. You can contact them on 1300 669 245. However, if you are still unable to reach a resolution that your are satisfied with, please email us directly at complaints@agl.com.au. Our specialist team will be in contact with you within 2 - 3 business days after receiving your email.

We are committed to providing quality service, and your post cleary shows that we have a long way to go. Your feedback plays a big difference in the ability we have to turn this around. Thank you for taking the time to let us know.

Thank you for your help and patience with this issue.

Sincerely, Jordan

[frustrated66]

Hi Jordan

Thanks , I will send an email to your complaints department.

Its a waste of time ringing your Digital metereing team , they are the ones that said the best option is for me to buy my own meter.Getting information from them is all but impossible 

the email address you gave me complaints@agl.com.au however bounces back.

Appreciate if you can send me the right address

Regards

Jack

[Jordanemm]

Hi @frustrated66, 

Thank you for your post, and apologies for the belated response.

I will be sure to pass on this information concerning the digital metering team, and appreciate you taking the time to let us know. I have sent you an email directly with the email address for the complaints department, but the correct address is as mentioned above 'complaints@agl.com.au'. Please send me a response to that email, if you're having any ongoing trouble. 

Sincerely, Jordan

[neversaynever]

been promised the installation since November (for Feb)

reminded them again and again. Still nothing.

Ombudsman might be the answer?