About Jordanemm

Rank: AGL Moderator

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Jordanemm AGL Moderator

Re: Electricity Rebates

Hi Mr Uren, Thank you for taking the time to reach out to us and apologies for the delayed response that you have received from us. It is very disappointing to understand that the information we provided to you was not upheld after receiving your first bill upon signing up with AGL. We would love to look into this with the best of care, and will definitely pay attention to the initial phone call that you had with us. In order for us to do this, would you please send me your details (includin ...
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Jordanemm AGL Moderator

Re: Renewable Energy vision

Hi @gemmaadams and @Josh_Loy, Thank you again for reaching out to us. In our 2017 Sustainability Report, you will find a few chapters of utmost importance. They are: - Energy market evolution - Climate change (greenhouse and energy) - Renewable energy You will find further information on the: - renewable energy section on the AGL website; and, - slide 35 of our FY2017 results presentation In terms of our generation portfolio, as of 30 June 2017, we operated 1,890 MW o ...
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Jordanemm AGL Moderator

Re: payment proccessing fee

Hi @jc4me, You have asked some poignant questions here and I hope that you were able to get the answers you wanted. I wanted to add to them and let you know that a payment processing fee will be charged with your direct debit when you choose to pay with a MasterCard or a Visa. This reason behind this is because AGL is charged a merchant services fee from your financial institution. This is when any card is used through this credit card processing facility. The way that this fee is made up has ...
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Jordanemm AGL Moderator

Re: cannot log into my agl online acc

Hi @enaurore, thank you for notifying us of these issues and sincere apologies for the ongoing trouble caused. I have sent you an email directly to provide further instructions as they relate to your specific account. I will be happy to assist further there. Sincerely, Jordan
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