Presentation of usage data

Jeffg
2 Replies 2637 Views

The way usage is currently presented is misleading.

 

The graph for each quarter is drawn on a different scale, so it is tricky comparing quarters

For example

December, January February has a maximum of 16 kWh

April, May, June is 28 kWh

July, Aug Sept is 24 kWh

 

a. Electricity Jan, Feb, Mar 21.pngb. Electricity April, May June 21.pngc. Electricity Usage, July, Aug, Sept 21.png

2 Comments
SuzieSnodgrass
Starter

And it's even more difficult on the app with monthly billing. It needs to be a standard scale to make comparison easier. 

megan_AGL
AGL Moderator

Hi Jeffg,

 

We appreciate your feedback regarding our usage data display on the AGL My Account/AGL App.

 

We value our customer's feedback and are constantly looking for ways to improve our products and services, this feedback has been passed on to our digital team for any future improvements.

 

Kind regards,

 

Megan