Help & Support

Presentation of usage data

Jeffg
‎05-10-2021 05:52 PM
2 Replies 14384 Views
Status Good Idea, Vote!

The way usage is currently presented is misleading.

 

The graph for each quarter is drawn on a different scale, so it is tricky comparing quarters

For example

December, January February has a maximum of 16 kWh

April, May, June is 28 kWh

July, Aug Sept is 24 kWh

 

a. Electricity Jan, Feb, Mar 21.pnga. Electricity Jan, Feb, Mar 21.pngb. Electricity April, May June 21.pngb. Electricity April, May June 21.pngc. Electricity Usage, July, Aug, Sept 21.pngc. Electricity Usage, July, Aug, Sept 21.png

Comment
2 Comments (2 New)
2 Comments
SuzieSnodgrass
Starter
‎19-05-2024 11:09 PM

And it's even more difficult on the app with monthly billing. It needs to be a standard scale to make comparison easier. 

megan_AGL
AGL Moderator
AGL Moderator
‎28-05-2024 10:46 AM

Hi Jeffg,

 

We appreciate your feedback regarding our usage data display on the AGL My Account/AGL App.

 

We value our customer's feedback and are constantly looking for ways to improve our products and services, this feedback has been passed on to our digital team for any future improvements.

 

Kind regards,

 

Megan