Sometimes when bills get a bit messy, and they do get messy. They're very difficult to reconcile.
Rather than having to go through each bill, it would be nice to be able to export either;
each bill as a CSV or other standard format,
or by service as a statement over a given period
This would allow easy reconciliation for problems with billing issues and tax without having to trawl through individual bills and collate everything.
Also, direct debits should identify whether it is a gas or electricty bill would be helpful.
Finally, a rate confirmation flag that confirms that you are on the rate that you signed up for has been applied on the bill that you have just received with the rate highlighted.
The Billing (both Billing history and Transaction history) report is an excellent initiative. Thanks AGL. My only problem is that these reports do not lend themselves to any external systems such as Excel spreadsheet, PDF, etc. To transfer these reports to my working tables (eg for my tax return details) I have to visually/manually copy them. Please add a function to export these excellent reports.
As all utilities move to email billing it is becoming increasingly difficult at tax time to deal with them. AGL is a classic example. They send a "summary" of your bill, but you have to download the actual bill yourself if you need it for tax purposes. If you don't, you've got a big job at tax time (paper bills were SO EASY!).
Could you please, please, consider a tax year summary that I can download for each account? At the very least, please actually send the bill? A number of times I've tried downloading my bill only to be met with an **ERROR** message!
So i can clearly see how much i have paid, please have a function where i can download my transaction hisotry in csv file/excel format
I think the billing tabs: billing history & transaction history are excellent.
Hi, I need the ability to download transactions for tax statements, please add the ability to select a date range to download a single consolidated statement
Thanks for the feedback @sctsprin - I've merged your request into a larger request to improve export capabilities on bills and transaction history. Are you looking for csv format here? Any more information you can give us on your requirements is always appreciated.
While this one isn't on our roadmap just yet, the My Account and App teams agree that this is a great idea - very handy to have around tax time particularly - and are currently looking into ways this could be implemented in a straightforward way.
Definitely appreciate this, especially when auditing systems that connect to the grid.
(especially given I just spent 20 minutes with 2 different support people trying to get transaction history to view direct debits)
Hi @rural_user2 , thanks for letting us know. I'd love to hear more about the process you use to audit your usage and what else we could do to make things easier for you.
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