Some of the websites are blocked over WiFi

KalyanKool
Semiconductor
1 Reply 1406 Views

Hello Everyone,

I'm using AGL provided modem TP-Link AX1800 with Model No: VX230v. This issue has occurred several times, what happens is that all of a sudden certain websites are blocked over WiFi such as academy.pega.com and a few other that I access every now and then. Also streaming content on some of the apps is blocked as well. When that happens, what I observed is Google specific apps and domains work without any issues always. And some other domains work as well like LinkedIn, Facebook etc. I have to switch to mobile data to access the blocked one's if it's urgent. To fix the issue, sometimes it helps if I reset my modem. Some other times I have to reset both modem and nbn box. This issue may reoccur in a few weeks or months but wasn't a major nuisance so long as I was able to reset modem and fix it.

Now it has become quite annoying, issue is fixed immediately after reset but then comes back in a few hours or even minutes. I can't reset my modem every time. I suspect it is because of the modem or some network configuration, because I don't face issues with mobile data. I saw a few articles online to do something by logging into router admin web page, but I'm unable to login to my router admin page at 192.168.1.1 or from the TP-Link's Tether app even after factory reset multiple times. Default password "admin" or "password" doesn't work.

Has anyone faced a similar issue and could resolve it? Any help on this is appreciated. Thanks!

3 REPLIES 3
Pato
Switched-on
2 Replies 354 Views

Hi, were you able to find a solution? Iā€™m having the same issue on my smart tv. If I use my wifi it freezes all the time if I switch to mobile data it works. 

KalyanKool
Semiconductor
0 Replies 344 Views

Hey Pato, In my case the issue was I did a hard reset that wiped off the configuration or setup done by the provider. I called the customer support and theyā€™ve assisted me to login to the router admin page and do the setup properly again. That fixed the issue and never faced it again till date. Iā€™d recommend to call customer support of your network provider and always remember that doing a hard reset may need you to do the same steps again, better document those steps for future reference. Hope this helps!

Sheena_AGL
AGL Moderator
0 Replies 309 Views

Hi @Pato 
Thank you for reaching out to us.
I would like to mention we can definitely assist you with this and get the internet on your tv working properly.
If you can please give us a call on 131245.
Kind regard, Sheena
AGL Telecommunications