Questions and discussion about modems and other hardware used to get online with AGL
I have set up my nbn modem and did everything that was meant to be done but itβs still saying that there is no network connection what do I need to do? I tried to turn the modem off and back on many times in 3 days and still the same thing. I tried to call the help center but never to reach to anyone, I also tried to chat with them but no replies as well.
Solved Go to Answer
Hi @tiethuyvo , sorry to hear you're having connectivity issues. We do have some long wait times on the phone at the moment - how long did you spend on hold?
At this stage the phone support is still the best option for getting this issue resolved unfortunately, as it will require some troubleshooting - so the best advice I can offer is to give us a call and speak with someone.
I used the ConnectNow service to setup contract with AGL, hence I called them complain about the internet service, they helped go through directly to the support person. Then AGL sent a technician, it turns out that my building central switch has some issue( I guess) He come down and fix it. So I recommed if you restart the modern a lot but without any luck, then would try to connect to the salesperson and has them help you reach to the support. I have no luck with the supporting line, never reach anyone π