Eero Faulty?

[YashaK]

I've had my Eero since signing up with AGL about 6 months ago

I have a fair few smart devices connected which initially was working fine 

However in the last 2 months certain devices are no longer accessible, namely security cams, but are still showing as connected to the network and online

Initially thought was camera issue, but upon obtaining a replacement its still occurring

I've tried speaking to tech support but because my internet is connected they can't assist further. I'm adamant there's some sort of issue or setting blocking its conne tion

I'm paying off the router + extender atm but I'm at my wits end trying to sort this out

Have hard reset/factory reset so many times in the last few weeks, including ALL my devices

Has anyone experienced issues similar to this? I prefer not to return it as it's a nifty device but if my security cams can't connect there's no point

[Ashley101]

Already done the online chat Twice !!

So yeah incredibly frustrating !

The only option which was agreed to by AGL in a replacament !

[Ashley101]

Already been on your chat line twice. No satisfaction there either.

So as you can tell I have been fobbed off.

I was told a new eero was to be sent to me.

So also lied to.

My only option seems to be a complaint to the ACCC.

[YashaK]

I ended up having to contact Eero directly who were super helpful

AGL had me resetting and disconnecting my smart devices which took some time and didn't change a thing

[Ashley101]

Contacted eero support much more helpful than AGL.

[Sheena_AGL]

Hi @Ashley101 
I am glad to hear they were helpful.
Hope the service is working properly for you now.

Thank you, Sheena
AGL Telecommunications