I would absolutely not recommend to go with AGL phone plan eSIM- signed up on Monday 30/09 - No eSIM was sent.
Next day I reached out to them, one of there team member advised that I should be receiving it next 2-24hrs.
Third day still no ESIM - contacted them and one their Rep advised that my eSIM was corrupted ( not sure how it got corrupted when I never received one)
Then he be said he will get replacement esim ( of course as good will he will waive off $10 for replacement sim-still got no idea why I had to pay for replacement eSIM - when I never received eSIM to start with)
Everyday I was assured I should receive ESIM by COB - which never happened.
Fourth day I contacted them again, it was then escalated and ticket raised ( once ticket is raised it takes another 3 business days)
Friday late evening after all this I was sent two QR code for eSIM - I tried them but none of them would work.
Obviously there was no support over weekend.
i was disconnected from previous service provider on Monday itself ( it’s been week without phone now) and only way I can reach out to them via message.
i reached out to them this morning to get help with e-sim again no result - absolutely hopeless I gave up and has requested to send me physical sim- not sure how long that will take.
Even to change service provider I need working phone - once I have working phone I will no doubt switch to another provider.
only reason I switched to AGL was I already with them for Electricity/Gas but this has been worst decision I made so far.
Obviously I will report this to Fair Trading with whatever evidence I have on my end ( I know it won’t make much of difference)- but still I will give it a shot.
Reason to opt eSIM is it’s convenient and quick - but here I am with no working phone for 8 days now.
Thank you AGL
