I ordered an eSIM from AGL 12 hours ago and requested a port-out from TPG. The porting process appears to have been successful, and I received an email from TPG confirming this and my service has been cut off.
However, I received a welcome email but noQR code needed to activate my eSIM. It’s now been over a day, and I still have no QR code.
There is no order for activation
There are no pending activation at this time. This could be because you recently submitted an activation request, which is currently being processed, or no further action is required from you to activate your service.
if you've gotten this message in error or are having trouble activating your SIM card
When I log into "My Account," I’m getting an error that prevents me from accessing any further details. My mobile service is currently cut off, leaving me in a difficult spot without a working phone.
Has anyone else encountered this issue, and how did you resolve it? Any guidance or support from AGL would be appreciated.
Hi xxx,
Your eSIM has been successfully activated and your new AGL service for mobile number 6146xxxxx is ready to use.
If you have a physical SIM card in your phone, you can now remove it. If you had a previous eSIM, that has now been deactivated and your service has switched over to AGL.
We’ve also sent a confirmation SMS to the above mobile number.
Thanks,
The AGL Team
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