Outgoing SMS - message send failure

[sunraina]

Hi, I recently moved from Optus to AGL and since the day my service started my outgoing SMS messages started failing. Is anyone else having the same issue ? I’m using an iPhone 13, tried the sim in another phone and had the same issue, however the SMS service on the 2 other mobile plans I got for my family from AGL is working fine. 

I was told that there is maintenance work optus is conducting so ‘some’ services will be affected, but their maintenance window is now over and I’m still experiencing the issue. 

Appreciate any help in this . Thanks! 

[Tessa]

I have the same problem. Anyone can help? Thank you. 

[David_AGL]

Hi @Tessa, @sunraina. Sorry you ran into these issues with your SMS connectivity. Are they still ongoing?

[Tessa]

Yes, it still is, David. Restart many times but not fixed yet. Please suggest the solution, thank you. 

[sunraina]

Hi. 

Yes , I’m still experiencing the issue. Outgoing sms continue to fail. 

[Tara_AGL]

Hi Tessa and Sunraina,

We are so sorry to hear that this did not resolve your outgoing SMS issues. To get this resolved for you, we will need to check the network settings of your services. We ask that you please Contact us so that we can go into more in-depth troubleshooting with you to get you on the right track with your services

We look forward to hearing from you

[sunraina · Accepted solution]

The issue is now resolved for me. Contacted customer support yesterday and they turned off and on the SMS service on their end and asked me to restart the phone in an hour. Outgoing Messages work fine now. Thanks !!  

[David_AGL]

Great to hear @sunraina! Sorry it took a while to get this sorted for you.

[SMITH1960]

I joined AGL comm service yesterday and have the same problem.  I have been on old for over 40 mins - terrible service......

[SMITH1960]

sorry, on hoold for over 40 mins