Moving eSim

DanTheMan
Semiconductor
1 Reply 564 Views

How do you move the eSim without having to order a new sim and paying $10. The hole point of eSim was to be able to move the eSim around easily. I've been able to move my eSims with Optus, Woolworths Mobile and Telstra for free and without any issues. Why does AGL fell that its something that they should charge for. I was going to move some of my other services to AGL mobile but if they are going to make me pay to move a eSim they are going to miss out on sales.

1 REPLY 1
Sheena_AGL
AGL Moderator
0 Replies 498 Views

Hi @DanTheMan 
Unfortunately with our Esims, if you're moving the Esim from one device to another, you will need to purchase a new Esim.
This is a company's decision, so unfortunately I am unable to confirm the reason why.
This can be passed on as feedback if you'd like, you can pass on the feedback at https://www.agl.com.au/help-support/contact-us/feedback
Thank you, Sheena
AGL Telecommunications