I need to activate the sim card

[thedonn]

I need to activate my new sim card

[Tara_AGL · Accepted solution]

Hi @thedonn,

We are excited to hear that you are ready to activate your sim! There are 2 very easy ways you can do this, the first being via our website here, or alternatively, our friendly team can do this with you via the phone on 13 12 45. 

Please don't hesitate to let us know if you experience any issues with your activation!

[Zazou]

Hi there,

I well received the sim card and still want to keep my number.

My old service got limited now - very annoying to keep working.

I got home and wanted to activate my card online but there is a problem on AGL website when I click on "Activate Sim card". It says "Sorry something went wrong. Please try refreshing the page."

Of course nothing happens when I do refresh the page, it just leads me back to the home page.

Then I try to call your number 13 12 45 to activate it but of course now I cannot make any calls.

I do really need my number to use my data on internet and to make calls and received calls, this is so frustrating that your website doesnt work.

Please help me this is urgent.

[Tarsanne19]

Can you please reconnected My AGL Sim cards now please 

[Duola3]

I also need help to activate My AGL Sim card. Please 

[Laura1946]

I called to activate my sim on wednesday and to date i still don't have a working phone.  Please let me know when am i going to have reception.  If i don't have a working phone by lunch today I will have no option but to go to another provider.  I am 78 years old and need a working phone as it my only lifeline to help if I need it.

[Daniel_AGL]

Hi Laura,

We’re so sorry to hear that your SIM activation is still not working. We understand how important it is for you to have a reliable phone, especially in case of emergencies. Please know that we take this matter very seriously.

Ill send you a private message shortly to look into this and get it resolved as quickly as possible. Thank you for your patience.

Daniel