recently, some unknown agent let themselves into our property and installed a smart meter, telling my wife (who discovered him almost finished the job, after having noticed he had left our front gate open) - "i'm a subcontractor, you received notification"
firstly, bull**bleep** ! - we had no prior warning of this process taking place at any stage
unfortunately she failed to demand his identification, and nor did he offer it, or leave any documentation regarding the work - he was apparently pleasant enough, although leaving the gate open and unattended could well have allowed our dog to escape
and secondly, entering the property unannounced and uninvited is trespass, let alone undertaking non-urgent work on the meter box
there was no opportunity to decline the "upgrade" and no informed consent to having it occur
having now read here that this "upgrade" alters our contract, potentially to our financial disadvantage, and having no information at all before this fait accompli, i would like to know what the digital meter does for me as a customer, and what is involved both operationally for my supply, and contractually and financially as a recipient
might be good, might be bad, but regardless, the fact that it was unilaterally imposed rather than negotiated makes it simply wrong to do, and i am not pleased
thanks for some clarification of what happened, why, and how
does agl have statutory rights (akin to nbn) to do whatever it considers appropriate to supply a service? our electricity supply was already fully functional to our satisfaction, and no interference was authorised
and i'd like an explanation as to who needs to receive my formal complaint regarding the unsolicited intrusion on my premises
my enthusiasm to keep you as service provider has taken a huge plunge based on this experience
