URGENT – Request for Disconnection

[JUNHAOMA]

Hello AGL Team,

This is an urgent request regarding my electricity and gas services.

I vacated the property on 3 December 2025, confirmed by the vacate inspection conducted on 4 December. Unfortunately, I forgot to cancel my energy services at that time. As a result, billing has continued, and my account now shows an overdue balance of $317.98, including charges for the period after I moved out.

I have already sent an email to complaint address but have not received any reply. I also attempted to use the online chat service, but it is showing “Currently Offline”. I noticed on Neighbourhood that other users are experiencing similar issues when trying to close accounts or request disconnection.

I urgently request that you:

• Disconnect my electricity and gas services effective from 3 December 2025.

• Adjust the billing accordingly to reflect my move-out date.

• Confirm once the disconnection has been processed.

For privacy reasons, I am not posting my personal contact details here. Please send me a message directly through Neighbourhood so we can resolve this matter.

Thank you for treating this as urgent.

Kind regards,

[Mia_AGL]

Good day, Junhaoma!

Please check your private message!

Kind regards,
Mia.