Time of Use

rayandrose
Semiconductor
1 Reply 1488 Views

AGL recently switched me to "Time of Use" structure identified as PEAK - SHOULDER - CONTROLLED LOAD. I down loaded my usage data and find that since the change (10th December) that the report shows only SOLAR - PEAK - CONTROLLED LOAD power used. Why doesn't the report show SHOULDER power used? 

5 REPLIES 5
Ellen1
AGL Moderator
1 Reply 1471 Views

Hi Rayandrose! 

 

Welcome to AGL Community! 

 

That sounds frustrating, we have not been made aware of a wide spread issue so please send us a message on the AGL App and we can review that for you. 

 

Thank you 

Ellen

rayandrose
Semiconductor
1 Reply 1465 Views

Hi Ellen1

I am just down loading the app now. Once I learn to drive it I'll message you.

Regards

Ray

rayandrose
Semiconductor
1 Reply 1462 Views

Ellen 1

Having trouble opening the app. Is there another way of communicating with you?

Ray

-Steve-
AGL Moderator
1 Reply 1369 Views

Hi rayandrose, you can access messenger via My Account as well, you can also contact us here.

rayandrose
Semiconductor
0 Replies 1326 Views

Steve,

Having gone to My Account, I click on the "Message Us" logo on the bottom right corner, and a "pop up" tells me that my time has expired and to try again.

How do I correspond privately with you or some one who can solve my issue?

Ray B