Time of Use

[rayandrose]

AGL recently switched me to "Time of Use" structure identified as PEAK - SHOULDER - CONTROLLED LOAD. I down loaded my usage data and find that since the change (10th December) that the report shows only SOLAR - PEAK - CONTROLLED LOAD power used. Why doesn't the report show SHOULDER power used? 

[Ellen1]

Hi Rayandrose! 

Welcome to AGL Community! 

That sounds frustrating, we have not been made aware of a wide spread issue so please send us a message on the AGL App and we can review that for you. 

Thank you 

Ellen

[rayandrose]

Hi Ellen1

I am just down loading the app now. Once I learn to drive it I'll message you.

Regards

Ray

[rayandrose]

Ellen 1

Having trouble opening the app. Is there another way of communicating with you?

Ray

[-Steve-]

Hi rayandrose, you can access messenger via My Account as well, you can also contact us here.

[rayandrose]

Steve,

Having gone to My Account, I click on the "Message Us" logo on the bottom right corner, and a "pop up" tells me that my time has expired and to try again.

How do I correspond privately with you or some one who can solve my issue?

Ray B