Hi Pagey
What I really didn't like was being blamed for it. "We've tried to contact you" "They've left messages for you" "We've left cards in your letterbox" "We've sent multiple texts". All of it BS, like I was having some fun game with them over nearly 2 years. I think what was really happening was that I was exposing the poor communication processes, structure and lack of customer focus in a big company. Too many points of failure so they victim-blame because that could be the only reason things aren't being done, right?
The good part was that their algorithm was crediting solar more than I reckon I would have collected in reality!
But I'd had enough. Doing the same thing and expecting a different result is the definition of crazy.
So I shifted my electricity account to Origin. I didn't tell them anything about the meter. They noticed the comms issue in a few weeks and sent a technician around. The tech found the locked gate, called me and said that someone would be in touch to arrange a date. In 24 hours I got a call and set a date. The tech attended, fixed the problem and I've had no trouble since. I can see daily readings on the Origin Dashboard.
Easy right? Wasn't this all I was trying to get AGL to do?
Oh, and AGL shifted my electricity credit to my gas account. At least they got that right... eventually. Yes, I had to chase that, too. Threatening with the Emergency Services Ombudsman may have helped, I don't know.
They've since offered me a $25 credit to return. I reckon they're missing a few '0's from the offer, haha!
