About EricTheRed

Hi PageyWhat I really didn't like was being blamed for it. "We've tried to contact you" "They've left messages for you" "We've left cards in your letterbox" "We've sent multiple texts". All of it BS, like I was having some fun game with them over nearly 2 years. I think what was really happening was that I was exposing the poor communication processes, structure and lack of customer focus in a big company. Too many points of failure so they victim-blame because that could be the only reason ...

Hi Olgi. Not sure how you think anyone's helping me.My update was simply to recognise that it's been 12 months since I started this journey on trying to get AGL to fix my billing!I thought it was the meter. The effort it took to get someone out to check my meter functionality was exhausting.Now that it's confirmed that the meter is working, yet I'm still getting estimated readings, means there's nothing left for me to do. It's all at AGL's end.I'll just celebrate anniversaries! After all, th ...

Today's the day!! Happy 1st "Estimated Read" Anniversary! 壟My usage chart indicates that tThe AI changes the pattern of my estimated usage every few weeks, but I'm still getting free electricity and even racking up solar credits!However, my previous badgering did eventually work as arrangements were made and a technician did attend to check out the meter in December last year and he gave the meter a clean bill of health!! OK, so maybe I won't run extension cords to my neighbours so they can be ...

Escalated from 'Resolutions' (I guess because it isn't resolved?) to 'Escalations' in September. As there's been no contact, I'm not sure of anything other than I continue to languish in my fool's paradise where my electricity is not only free, but I continue to earn solar credits as well! Hilarious, really.Will post my next update on the anniversary of estimated usage in four months time.