Had a digital meter installed and they have removed the time clock for the hot water system. I understand that the old "j" tariff is no longer available but now the hot water system is now always heating, pushing my bill up dramatically. Can you still have time clocks installed for electrical hot water systems?
Hello @Me68, Thank you for taking the time to get in touch with us.
I'm sorry to hear that your tariff has been impacted due the meter exchange and can see why this would be alarming for you.
We can certainly look into your account and assist you with the tariff for your hot water.
So that we can assist you to the best of our ability, we would recommend getting in touch with us via one of the options on https://www.agl.com.au/contact-us and ask to speak with the Resolutions team.