“night lights on in one business day guaranteed, or we’ll pay you up to $250 a day”
So that’s better?? ^ that is verbatim from the advertising run by AGL (and still running today). My electricity expectations are a misunderstanding? Based on what??
Should I have heard and read this guarantee as “one business week”? I fail to see how I’ve been the one with a misunderstanding in this case. What was misunderstood - Was it my interpretation of your primary marketing message/ sales pitch or was the misunderstanding in expecting that you’d met the legal requirement of your advertisement having true and accurate information?
Taking a week is FINE. Except when you’re misleading potential customers who might select another provider if everyone offers this period of approx one week for connection. Except mostly they all do, br agl says they can do it in one day - not ‘as little as’ or ‘from one dat’ But they guarantee it IN ONE BUSINESS DAY - connection, or job completion (as identifiable by saying “lights ON” and the lack of *,^,# fineprint saying “completion may take 7 days” - in fact it says “with one business days notice” fine print when the $250 deal is on screen).
The non-contact is explained by the belief at company end that 7 day completion is acceptable or reasonable despite providing NO ADVISE at any stage of advertising OR during the application process to an impending or potential customer that anything BUT the claim to take one business day.
A week to complete AFTER a ‘scheduled’ or routine meter read isn’t normal for a new account! This means some attempts at new move in connections could potentially not be turned on for as many as 98days (91 days plus your week).
Um I’m pretty sure you’ll find even agl have never taken 98 days to connect an application requesting one 2-3 days after lodging, and if they somehow have, never done it without contacting the customer??
People don’t only love when meters are due ro be read. The energy retailer sends a request to the state provider or wholesaler who’s actually ‘on the ground’ (SA Power Networks). Who operate every day, at least every business day for standard job orders (aka meter reads and switch flicking), and do so until midnight each time.
When you (being agl) “accidentally lodged a meter read as a disconnect”, the man was able to have it corrected at your cost, on the same day I called and while it was the last job of the night on at 11:28pm, I didn’t even call until late afternoon. So a couple of days IS possible and one business day could be ‘most of the time’ possible (extreme events not included).
So I’m conclusion I’d say I’ve presented my lack of misunderstanding fairly thoroughly, and with every manner of context and logic I can think of to highlight the issue with your response.
I have now reposted and in that re-requested info for the $250 (up to) payment agl are still claiming to pay when supply isn’t on at the point of being customer-usable in a day.
