Connection delayed Complaint

[Hassaan]

I got confirmation via email and on App for energy and gas connections due on 22nd Sep. But its still not connected. Have been living in dark and its been 4days now. No reply to complaint email and no one comes up on call just the machine.

I am stuck and having worst experience of my life and no one is there for help and have no idea how to reach to get the status.

[Natalie-AGL]

Hi Hassaan, Thank you for reaching out to us. 

We apologise the service you received from us has not met your expectations and we thank you for bringing this matter to our attention.

I'll send you a private message to check the status on your connection requests. 

Alternatively, please contact us. You can find how to contact us by heading to www.agl.com.au/contact-us

Kind Regards, 

Natalie