Energy monitoring in app/website doesn't work

[zebra]

Hi. I recently had a new remote smart digital meter installed. It looks to be an MK7A.

I was led to believe this would allow me to do stuff like this:

https://community.agl.com.au/t5/What-s-New/My-Account-Updates-Two-new-features-to-help-track-your-en...

Unfortunately, even after about 2 weeks - I don't see any evidence of "real time" power feed information or even daily use statistics when I log into my AGL account.

What am I missing? Is my new smart digital remote monitoring meter actually even working? Why doesn't AGL's "energy insights" tool actually show me anything in the app/website?

[jayden_AGL]

Hi Amy2,

If you click my user handle (jaydeny) you'll be taken to my profile page where you'll be presented with the option to send me a message.

Kind regards,

Jayden