nbn connection

[quocminhh]

Hello,

I signed up for the 100mbps NBN plan of AGL.

I received the modem from AGL.

My building already had FTTB NBN.

But until now, I have not received any email or sms about NBN connection from AGL. I tried plug in the modem and connect, it just said "No internet" and the website I browsed will turn to "Cannot find your DNS address" ( obviously since AGL have not provided me wifi yet )

Also, will AGL need to connect and provide NBN wifi physically at the building ? Since we will need to submit a form to the building to provide access permission into the server room.

What should I do now ?

Thank you very much.

[David_AGL]

Hi @quocminhh , if you received a modem from us, there also should have been some instructions provided in the box for getting set up. Have you followed those? What modem did you receive?