Upgraded Internet, Slow Performance

[DGD]

It's disappointing. I recently upgraded and received an email from AGL advising 'your new AGL internet plan is ready'. 
However, my internet remains abysmal. The results are below. 

[David_AGL]

Hi @DGD , sorry to hear you're seeing disappointing speeds. What plan did you upgrade to?

[Rose93]

I'm also upgraded the internet but speed is still the same 

plan is  Home superfast to Home ultrafast.

It doesn't any higher at 210mb/s

it's not my modem problem, my modem is can accommodate up to 5000mb/s

[Hannah_AGL]

Hi @Rose93, 

I am sorry to hear that your still experiencing issues with your speeds! 

For troubleshooting steps, please visit: https://www.agl.com.au/help-support/internet-mobile/troubleshooting-and-outages/internet-troubleshoo... 

If you have completed all this and the issues are continuing, please directly connect your device (laptop/computer) to your NBN box (if you only have a modem, please plug it into the modem) by using an ethernet cable, over the course of 2 hours, please complete 3 speed tests at different times via https://www.speedtest.net/, please screenshot the speed tests completed on the device that is connected to your modem/nbn box, once you have completed this, please call us on 13 12 45 to raise this with nbn. 

Kind Regards, Hannah