Re: Account set up in progress

Jacqueline1
Switched-on
2 Replies 1737 Views

Hi it has also been going on 4 weeks and my account also says setup in progress on my side to.  I am also waiting for my internet to be setup everything has been delivered but nothing works when I try to set it up

Many thanks for the help 

 

 

 

3 REPLIES 3
Jacqueline1
Switched-on
1 Reply 1734 Views

Hi there my account on AGL app still remains setup in progress after almost 4 weeks. I am not able to view or pay online as I can't see the outstanding amount 

 

 

 

 

 

 

 

My internet  modem has been delivered and when I try to set it up it says the network is not found 

 

Please can someone help with finalizing the setupnof my energy account and my internet connection 

 

Many thanks 

 

 

 

 

 

 

 

 

 

David_AGL
AGL Community Manager
0 Replies 1731 Views

Hi @Jacqueline1 ,
 

Sorry to hear you're having trouble getting online. Have you checked out our guide to getting set up

 

Which stage of the process are you having trouble with?
 

-Olgi-
AGL Moderator
0 Replies 1729 Views

Hi @Jacqueline1

 

Thanks for getting in touch. We want to help with setting up your modem, however we can't do it here, sorry! 

 

Please contact our NBN team via our website, so we can assist you further.

 

Kind Regards,

-Olgi-