Account set up in progress

[Jacqueline1]

Hi it has also been going on 4 weeks and my account also says setup in progress on my side to.  I am also waiting for my internet to be setup everything has been delivered but nothing works when I try to set it up

Many thanks for the help 

[Jacqueline1]

Hi there my account on AGL app still remains setup in progress after almost 4 weeks. I am not able to view or pay online as I can't see the outstanding amount 

My internet  modem has been delivered and when I try to set it up it says the network is not found 

Please can someone help with finalizing the setupnof my energy account and my internet connection 

Many thanks 

[David_AGL]

Hi @Jacqueline1 ,
 

Sorry to hear you're having trouble getting online. Have you checked out our guide to getting set up? 

Which stage of the process are you having trouble with?
 

[-Olgi-]

Hi @Jacqueline1, 

Thanks for getting in touch. We want to help with setting up your modem, however we can't do it here, sorry! 

Please contact our NBN team via our website, so we can assist you further.

Kind Regards,

-Olgi-