Internet - General

TylerHumb

Have had not internet in thomastown for the last hour, support line keeps going immediatly to voicemail. No nbn outages in the area, anyone else having the same problems?

andalite

Same here (Truganina). My internet is down for the last one hour approximately.

Power cycled the router twice , no luck. Can't get through the call centre , I get dropped off after choosing the internet option. Chat is taking forever. Chat says they're aware of the outage in Victoria, and provides a link which doesnt work. NBN link says no outage

BB2025

Yes Internet is down in Melbourne SE and unable to connect to customer support.

StanB

Same. I'm in Clayton. No internet since half an hour ago. Plug n unplud did not help at all

Y07yoyo

Yeah internet not working here in Burwood

Basil_AGL

Hey @Tommo55 & @Y07yoyo,

We’re aware of a major telco outage in Victoria that is currently under investigation.

We apologise, due to this outage, there is a longer than expected wait time in both chat, voice and social channels.

Please check our status page for further updates.

Thanks for your patience.

SiriW

Same here. And I can't get anyone to answer the phone or ask a question online

Bagus

Have the same issue in Melbourne CBD, it's been almost an hour now. Online chat has been unresponsive and I haven't been able to get through the call either.

StanB

BASIL - can you guys please send an email or SMS explaining what's happening - because if this is some Victoria-wide issue - great: at least we know it's not localised to individuals.

And timeframes for resolution?

Surely an engineer somewhere has been deployed to fix this?

LeeB

No agl internet in WARRANWOOD for over an hour

Basil_AGL

We’re aware of a major telco outage in Victoria that is currently under investigation.

We apologise, due to this outage, there is a longer than expected wait time in both chat, voice and social channels.

Thanks for your patience.

Basil

Internet - General

Internet outages Melbourne