Internet not working or showing on my agl app

[Koowey]

My internet is not working and no longer visible on my agl app 

please help me

[sandeeppillai88]

I am facing similar issue

[PodgeMelbs]

Same issue in oak park Melbourne reset modem and router FTNC BOX no joy 

[Sheena_AGL · Accepted solution]

Hi @Koowey @sandeeppillai88 @PodgeMelbs 
I’m sorry to hear this issue has affected you and others.

We’re aware of a network outage that occurred earlier today across VIC, QLD, and NSW. To help restore your internet connection, please power cycle your modem/router by turning it off for 30 seconds and then switching it back on.

If the issue persists, we recommend testing with an alternative DSL or Ethernet cable to determine if there’s any improvement.

You can also check whether your area is still impacted by the outage by visiting the following network status pages:

NBN Network Status

AGL Telco Status

Regarding the issue with services not displaying in the app, please contact us on 131 245. Our team will escalate this to the Service Desk to ensure the app is updated accordingly.

If you need any further assistance, please reach out to us on 131 245, or by contacting us on our live chat platform.
Warm regards, Sheena
AGL Telecommunications

[Javier]

Hello, I need my internet fixed.

[ChrisE_AGL]

Hi @Javier 

I'm sorry for the delay in my response. 

I hope you have managed to resolve the issue, if not can you please describe what is happening so that I can share information that may assist.

Otherwise, you can always contact our support team who will be able to look into this for you.

Thank you, Chris