Internet drop out

[Internetdropout]

New customer been with AGL a week. Internet continually drops out multiple times a day and night. I’ve done soft and hard reboots. 
help pls

[Soma]

You keep charging us, but we have no internet. This month, the internet has been going out constantly, and there has been no internet at all since this morning. We are paying for a service that we are not receiving. Please fix this issue as soon as possible.

[ChrisE_AGL]

Hi @Soma 

I'm sorry to hear that you are still experiencing trouble, we do have some troubleshooting steps you can follow when it comes to outages and speeds to see if this assists with the issue.

otherwise please contact us directly where we'll be able to look into this further for you.

Thank you, Chris

[richa6238bisnoi]

Hello,

This could be a line or service problem rather than the modem itself. As you have already attempted to reset your modem.