Helpless AGL TEAM

[Ravi_Rana5466]

I’m extremely disappointed with the service I’ve received from your team. For the past month, I have been chasing your support regarding a simple NBN connection, and despite spending countless hours over the phone, there has been no proper resolution.

To make matters worse, some of your employees themselves admitted that they were “helpless” to do anything about the situation. This is completely unacceptable for a company of your size.

Because of this poor experience, I will be disconnecting all my other services, including gas and electricity, with AGL. I will also strongly recommend to my friends and contacts to switch to another provider, so they don’t have to go through the same frustrating experience I did.

It’s very disappointing that such a simple service issue could not be resolved in over a month.

[SYED_AGL]

Hi @Ravi_Rana5466 

I'm really sorry to hear about the experiences you've described; that does sound incredibly frustrating. We absolutely understand how important it is to feel supported and treated fairly, and we take these kinds of matters very seriously. If you’d like, we can look into your account and see if there’s anything we can do to address your concerns or find a better solution for your needs. Or you can provide us with your account details via private message, so I can personally look into this for you.

We are here to help!

SYED