Fast Internet - Slow webpage loading

[echobuddy]

Anyone else having this issue? I run a speed test (when it works) and get 109MBs down 19MBs up. But webpages load incredibly slow or don't load at all on my devices. Apps time out and so on.

No nbn outages or works in my area.

Speed from connected units to the router is fast 300-600Mbs. 

Tried working on just 2.4GHz and 5GHz bands.

Tried default DNS or setting it to Google.

Tried another modem/router and put it on a different IP address range.

Turn router firewall on/off.

Other suggestions to try???

Anyone else having these issues with AGL? Do I need to look to another provider?

[Sheena_AGL]

Hi @echobuddy I am so sorry to hear you've been facing slow speeds. You have definitely done a lot of troubleshooting, and I appreciate you sharing all this information with me.

I do want to let you know a couple things I can recommend is testing an alternative ethernet cable and doing a direct connection from the NBN box to a laptop/computer and doing a speed test there.

You will need to unplug the modem from the NBN box, using the same cable connect 1 end to the NBN box and 1 end to the computer.

If you are still getting slow speeds, please take note of the speed test ID, you will need to get 3 examples all within 2 hours apart from each test, and once you have all 3 we can look at raising a fault to NBN for you.

Please give us a call on 131245, or contact us on our live chat platform for further assistance

Kind regards, Sheena
AGL Telecommunications

[HappySoft]

Same here. Instead of advertised 100 Mbit, I've got 1.2 (proof: https://www.speedtest.net/result/17405211404)

Already regret switching to AGL.

[Raza1]

I got same issue. Just switched to AGL few days ago but already thinking to change to some one more reliable.