Account set up in progress

[gretapearson123]

Hi! I am not sure why, however my AGL Internet account seems to be 'still in progress.' I have recently taken this account over from a previous housemate, and the internet connection is working fine. However I am receiving 'urgent' text messages from AGL who will cut off my connection if I do not call them? 

I also want to track my usage for the month on my account - but it is still in process?

Not sure how I can fix this.? please help 🙂

Thanks!

Greta

[David_AGL]

Hi Greta,

How long has it been since you took over the account?

[gretapearson123]

Hi David,

It has been about 4 weeks now.

Thank you

[David_AGL]

Hi Greta,

Ok, that should certainly be enough time to complete setup. This may be a technical issue with your account. Please shoot me a private message with your account details (click my name), and I'll see if I can follow up.