Pensioner Concession

[rolandrkc]

I am a pensioner and I have been enjoying pensioners concession for years as I am 75 now.  Somehow both my gas and electricity bills for the past 9 months does not show pensioners concession anymore and hence my bill were extremely high.   I have contacted AGL customers supports numerous times and despite they said that they will follow up, nothing have happened and I am facing a final demand letter from AGL.

I like to follow up with AGL when I return to Melbourne at the end of November. 

[Natalie-AGL]

Hello @rolandrkc, 

Thank you for reaching out. 

I am sorry to hear that you have not seen your energy concession reflect on your bills for the past 9 months and can appreciate how alarming this would be to see an increase in your bills. It must be incredibly upsetting to suddenly receive a final demand notice after you were informed that the matter would be looked into.

We value customer service and getting things right and it is disheartening to hear the lack of communication on our end. We want to ensure that you are receiving any entitlements that you are eligible and resolving this for you. 

So that we can further assist you, I'll send you a message and get some details from you. 

Alternatively, please feel free to contact us on 131 245 and we will be able to address the matter urgently for you. 

Kind Regards, 

Natalie 

[rolandrkc]

Thank you. I finally have a response despite I have been talking with your
consultants numerous times and always back to square one (I.e. I am still
being asked to pay the original amount). Anyway I am at overseas at
present and won’t be back to Australia until end of November 2024. I shall
contact you again to sort out the matter when I return.

Regards
Roland Chan.

[alexcarey]

As a 75-year-old pensioner, you've been receiving the pensioner concession for years, but it has not appeared on your gas and electricity bills for the past 9 months, resulting in high bills.